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They are not trustworthy. Even if you have insurance thru a major insurance carrier and can prove it, they request immediate payment.I also had AAA. I have had my policy for over 40 years with State Farm and provided this information to the tow company and driver but it was unacceptable. Immediate payment only and then you are responsible to seek reimbursement from your insurance carrier. They are ruthless and greedy to the unsuspecting individuals that have just had a serious accident and need help. Is this because of the lucrative contract they have with the local law enforcement divisions. They towed my vehicle without permission and I had to call many different agencies to locate my vehicle. If you are in an accident call your insurance carrier directly and immediately do not let the police do it for you or you will be sorry. Get your own tow elsewhere. This is my opinion based on my personal experience. You need to count on yourself. Trust yourself. When you call them and ask for management you will not be given access to the manager. I finally found my vehicle and they are of course going to charge for 2 tows. Remember help yourself use your own references that you have available. Count on no one else. Thank you!
Today July 12, 2019, my car broke down on the NW side of Tucson. Your service was quick and your employees respectful. In particular, I would like to mention Dave, my tow truck driver. He knew how hot is was and brought me a cold bottle of water. He was respectful and knew I was overheated so let me sit in his truck. He did a fantastic job and was even patient when I cursed my car! Dave is a great asset to your company!
I waited 3.5 hours in the hot 110 temperatures today for a towing company (SDL) who told me it would be 2 hours before they could arrive at my place where I was stranded. SDL then phones me at the original ETA saying they would be another 40 minutes delayed. Mobile Maintenance was called and within 10 minutes arrived to tow my car to its destination. Ricky Johnson was efficient, friendly, and empathetic to my horrible experience waiting 3 hours in the hot sun for SDL to show up. Thank you Ricky and Mobile Maintenance Towing. You’re the BEST!
Very Good Service
Al was sent out by Geico to tow my car to AutoNation Honda. He arrived right on time and was friendly and polite. He double checked to make sure my car was front wheel drive before hooking it up to tow it and then quickly got it set up.
I got to wait in his very comfortable and clean and air-conditioned truck.
Very good service.
Thank you Mark, I hope I never need a tow again, but if I do, I’ll certainly recommend my towing insurance company selects you